We take immense pride in the outstanding quality of our men’s apparel and maintain a rigorous quality – control process. However, if you encounter any issues after receiving your item, please don’t hesitate to email our customer service at [email protected].
Return Period
You have the right to return or exchange items within 30 days from the date of receipt.
Return Shipping Arrangements
You have two options for returning items:
- Post Office Collection: You can call the post office to arrange for a collection of the package.
- Drop – off at Post Office: You can also drop off the package at your nearest post office.
We will determine whether to reimburse the shipping cost based on the reason for your return. If the return is due to our fault, we will cover the shipping expenses. Conversely, if the responsibility lies with you, we will not provide reimbursement. The specific shipping fee will vary depending on the express company you choose. Reasons for returns that may be your responsibility include:
- The product fails to meet your expectations.
- The size is either too small or too large.
- The color is not as you anticipated.
- You’ve had a change of mind or no longer need the product.
- You ordered the wrong item or quantity.
- You did not read the product description thoroughly.
Incorrect or Damaged Items
If you receive incorrect or damaged items, please take clear photos and contact our customer service immediately. Depending on the specific situation, we will either re – ship the correct items or offer a refund. Before sending back the products, kindly contact our customer service first to obtain the return address.
Return Responsibility
Consumer – Caused Returns
If the return is due to your reasons, you are responsible for the shipping fee, which will vary according to the express company you select.
Our – Fault Returns
If the goods received are damaged or incorrect due to our reasons, you are not required to bear the shipping fee for this return.
Return Requirements
Non – Quality Issue Items
For items without quality problems, we expect customers to return them unused, undamaged, with the original tags and packaging material intact.
Pre – Approval
Before shipping the items back, customers must obtain approval from our customer service team.
Quality or Incorrect Delivery Issues
In cases of quality problems or incorrect product delivery, customers should take photos showing the issue and contact customer service for the return address.
Circumstances for Return or Refund
Customers can contact us for a return or refund in the following situations:
- Items are not in their original condition, are damaged, or are missing parts due to our error.
- Items are different from the description.
- Items are returned to the sender without being delivered.
- Items are not delivered within the agreed – upon time.
Return Process
To ensure a smooth return process and minimize delays, please follow these steps carefully:
Contact Customer Service
If you wish to return an item, please contact our customer service and provide the following information:
- Order number
- SKU number or product name
- Reason for return
Response
Our customer service team will respond to your request within 24 hours on business days.
Return Shipment
Return the items to the address we provide and send us proof of return in the form of the tracking number and a valid return receipt.
Refund or Exchange
Once we have received the returned item(s), we will email you and arrange for a refund or exchange as per your request immediately.
Important Notices
Return Address
Please do not send your return to the sender’s address on your package. This is not the return address and will affect the processing of your return. Only send it to the address provided by our customer service.
Non – Our Items
Ensure that you do not accidentally include non – our men’s apparel items in your return package. We will not be responsible for sending those items back to you.
Lost or Stolen Packages
We are not liable for any return packages that may become lost or stolen during transit. Please keep your proof of return tracking number when shipping back your returns.
Refund Policy
Production or Transportation Issues
Any misprinted, damaged, or defective items caused by our production or transportation will be covered at our expense, and you will receive a full refund. We will also reimburse the return shipping cost.
Order Cancellation
Your order will be fully refunded if it is cancelled within 24 hours of purchase or before shipping. We will not accept order cancellation requests if the orders have already been shipped.
Lost Parcels
If parcels are lost in transit, we will cover your loss by issuing a full refund.
Incorrect Address
If you provide an address that the courier cannot recognize, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address (if applicable). If you provide a wrong address when placing an order and do not contact us to change it, you will be responsible for all the losses.
Used or Stained Items
Items returned with obvious signs of use, such as makeup, animal hair, dander, deodorant, perfume, or similar product stains, may be subject to denial and will not receive a refund.
Refund Processing Time
Please note that the processing of refunds can take up to 7 business days to show on your account due to varying processing times between payment providers.
How to Obtain a Return Label
Defective Products
This occurs when the product is incorrect or damaged by the carrier, which is our responsibility. Customers need to download and print the return label.
Customer Remorse
This happens when the customer purchased the wrong product, it doesn’t fit, or they no longer want the item. It is the customer’s responsibility to obtain a return label.
Contact Us
If you have any queries, please feel free to get in touch with us.
Address: RM 05 25/F WEALTH COMMERCIAL CENTRE 42-56 KWONG WA STREET MONG KOK HK
Telephone: +852 95410815
Email: [email protected]
Working Hours: Monday – Friday, 08:00 – 17:00 (UTC + 8)
On business days, we will respond to you within 24 hours.